Order Status and Processing

Orders are processed same day and shipped within 1-2 business days. You will receive confirmation once your order has shipped with tracking information and other order details. Processing and shipping times may be delayed due to public holidays, holiday influx, Covid-19 outbreaks and natural disasters.

Order Modifications

If your order has not yet shipped, we may be able to make the following changes:

Change of address:

Steps to modify shipping address: Email us at hello@toughtitties.ca

Include your order number and the changes you want to make.

How do I make a return or exchange?

Email us at hello@toughtitties.ca

Include your order number and what return/exchange you are wanting to make.

All return shipping fees are the responsibility of the customer.

Do you offer local pick-up?

We do! If you are located in Vancouver, BC, we do offer some pick-up options. Please email us before you make your purchase.